Cancellation & Refund Policy for Pet Transport Services

At Pets Paws & Pals, we understand that plans can change. Our cancellation policy ensures flexibility while also allowing us to provide reliable, high-quality service.

  • Deposit Requirement: A 50% deposit is required to secure your pet’s transport.

  • Cancellations Made 14+ Days Before Transport: A $500 cancellation fee will apply, and the remaining deposit will be refunded. Alternatively, you may choose a trip credit of equal value to use for future transport services.

  • Cancellations or Reschedules Within 14 Days of Transport: The full deposit will be forfeited, as arrangements will have already been made for your pet’s transport. However, you may opt for a trip credit of equal value to be applied toward future services.

  • Cancellations Within 48 Hours of Transport: The entire deposit is non-refundable, and no trip credit will be issued due to the late notice and logistical costs incurred.

  • Flight Companion Cancellations: For all Flight Companion services, the full deposit is non-refundable, regardless of the cancellation date. Due to the nature of flight bookings, reservations, and coordination with airlines, these costs cannot be recovered once booked.

We appreciate your understanding, as this policy allows us to accommodate all our clients efficiently. If you have any questions, please contact us—we’re happy to help!

Policies & Ethics

Confidentiality

At Pets Paws & Pals, we prioritize the privacy and trust of our clients. Our company, including all employees, agents, and representatives, is committed to safeguarding all proprietary client information. Under no circumstances will we use, share, or disclose any confidential details for personal gain or any other purpose. We uphold strict confidentiality protocols to ensure that all client information remains secure and protected.

Service Commitment

At Pets Paws & Pals, we take pride in providing exceptional pet transport services with professionalism, care, and integrity. We adhere to the highest industry standards, following best practices recommended by the Humane Society and other leading animal welfare organizations. Our team is dedicated to delivering a level of service that meets or exceeds industry expectations, ensuring every pet's journey is safe, comfortable, and stress-free.

Extremely Important! Insurance

When it comes to transporting your beloved pet, safety and well-being should always come first. While affordability is an important factor, it’s just as crucial to ensure that the company you choose carries pet care insurance. Without proper coverage, you could be left facing unexpected veterinary bills—or worse, dealing with an injured or lost pet with no financial protection.

Choosing a trusted provider like Pets Paws & Pals, which carries comprehensive pet care insurance, gives you peace of mind knowing that your pet is protected in case of an emergency. This coverage can include medical expenses, emergency transportation, and even protection against loss or theft. Opting for a company that prioritizes pet insurance not only safeguards your furry companion but also demonstrates a commitment to the highest standards of care.

Before selecting a pet transport service, always ask about their insurance policy to ensure your pet’s safety and well-being are fully covered. Your pet deserves nothing less!